Rest Assured....Your personal information
is never sold or shared with anyone.
POLICIES
We stand behind our products 100%. If you are not satisfied with your product
for any reason, you may return it within fifteen (15) days of receipt for an
exchange or store credit good for one year. Please see below for specific return
policies.
Cancellations
You have 24 hours from the time of your original purchase to cancel your order
for any reason. If you cancel your order after this time period you will be
issued a refund (less a 15% restocking fee and shipping & handling charges).
Custom made items cannot be cancelled after the 24 hour period. To cancel an
order, we must receive your cancellation notice in writing via e-mail or fax. An
order is not considered canceled until you receive an e-mail from us confirming
your cancellation. If the order ships before this confirmation is received, you
must either refuse the package or return the merchandise back to Christie's Pet Boutique in it
original condition within 5 (five) business days of receipt or our standard
return policy will apply (store credit only). The customer is still responsible
for the 15% restock fee, as well as the original shipping and return shipping
costs. An order cannot be cancelled once it has been processed.
Defective or Damaged Items
If an item is defective, or you wish to return the item, you must contact us
within 24 hours of receiving the purchased item. We reserve the right to
determine whether or not an item is defective. We are NOT responsible for
issuing refunds on merchandise due to wear from your pet. We reserve the right
to determine whether or not an item returned is due to wear from a pet.
Returns/Exchanges
The following conditions apply to all returns and exchanges:
1. If you are not satisfied with your product for any reason, you may return it
within fifteen (15) days of receipt for a store credit. Store
credit is valid for one year from date of issue. All items returned to us must
be in unused condition and in their original packaging and must be sent back to
us via an insured method such as FedEx or UPS with a tracking number. The
customer is responsible for the original and return shipping charges on all
returns and exchanges. We do not accept any returns via COD. We apologize but we
cannot accept returns for items received after fifteen (15) days under any
circumstances and/or is not in its unused original new condition. A 15% restock
fee will be charged to all returns. We reserve the right to determine whether or not
an item returned is in its unused original condition. **DO NOT SHIP COLLARS BACK
TO US BUCKLED UP - THIS STRETCHES OUT THE HOLES AND THE COLLAR WILL BE
CONSIDERED USED AND NON-RETURNABLE!**
2. The customer is responsible for all return shipping costs on items being
returned, unless the item is defective. Store Credit and/or exchanges will be provided once the
original purchased item has been received by us in its original condition.
Customer is responsible for original and return shipping costs. If the item is
defective, we will send a pre-paid shipping label to you once we've received
your return request and a Return Authorization has been issued. Please email us
at sales@christiespetboutique.com
for further instructions.
3. All returns and exchanges require a Return Authorization (RA) number to be
issued. Contact us via email within fifteen (15) days of receiving the purchased
item, to receive an RA number prior to returning any items. Items without RA
numbers will not be accepted for return. Any items accepted will be charged a
mandatory 15% restock fee, except defective items.
4. We cannot give returns or exchanges for items lost or damaged during original
or return shipping. If item is damaged during shipping, it is the customer's
responsibility to notify us and the shipping company within 24 hours of receipt
of the item. All returned items must be sent back via insured methods such as
UPS, Airborne Express, FedEx, or US Mail Insured.
5. We cannot give returns or exchanges on items which show signs of use or wear.
All returns (other than defective items) must be in new condition, with all tags
attached and packaging present. Items cannot be dirty, marked, chewed, contain
pet hair/dander, odors or show any other signs of use due to strict health
regulations. Chew toys, opened food items, pet beds and carriers cannot be
returned or exchanged unless defective.
6. Please make sure you read the dimensions and weight limitations for each Pet
Carrier and Dog Bed. Due to strict health regulations, we cannot accept PET
CARRIERS or DOG BEDS for return or exchange.
7. All purchases of sale, clearance, and perishable items are FINAL.
8. Please measure your pet accurately as we will not be held responsible for
improper sizing. Each item has it's own sizing chart. Since sizing varies from
one manufacturer to another, please note that your pet may wear different sizes
from one item to another.
9. If your item has been shipped directly from the manufacturer, please contact
us and we will arrange for the item to be returned or exchanged. We cannot
ensure proper credit if an item is returned to the manufacturer without our
prior notification.
10. Any packages returned back to Christie's Pet Boutique as undeliverable and it is not due
to an error on the part of Christie's Pet Boutique, the customer is solely responsible for
charges to re-ship the item to the customer.
If you wish to return or exchange your product, simply contact us. We will
do our best to answer your questions and resolve the situation as quickly and as
courteously as possible. Again, thank you for your business!!!!
Christie's Pet Boutique has tried to the best of its ability to accurately display
the colors of all products on its pages. The actual colors you see will depend
on your monitor and may not be accurate.
The Content included in this Web site has been compiled from a variety of
sources and is subject to change without notice as are any products, programs,
offerings, or technical information described in this Web site. Christie's Pet Boutique
Boutique makes no representation or warranty whatsoever regarding the
completeness, quality, or adequacy of the Web site or Content, or the
suitability, functionality, or operation of this Web site or its Content. By
using this Web site, you assume the risk that the Content on this Web site may
be inaccurate, incomplete, offensive, or may not meet your needs and
requirements. Christie's Pet Boutique SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB
PAGES AND CONTENT. IN NO EVENT WILL Christie's Pet Boutique BE LIABLE FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty
of any kind, either express or implied, including but not limited to the implied
warranties of merchantability, fitness for a particular purpose, and
non-infringement. Any warranty that is provided in connection with any of the
products and services described on this Web site is provided by the advertiser
or manufacturer only, and not by Christie's Pet Boutique.
The references and descriptions of products or services within the Web site
materials are provided "as is" without any warranty of any kind, either express
or implied. Christie's Pet Boutique is not liable for any damages, including any
consequential damages, of any kind that may result to the user from the use of
the materials on this Web site or of any of the products or services described
hereon.
The descriptions of, and references to, products, services and companies on this
Web site are the sole responsibility of the companies providing the information
("advertisers"), and not Christie's Pet Boutique.
The inclusion of material on this server does not imply any endorsement by Pet
Crazy Boutique, which makes no warranty of any kind with respect to the subject
matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or
errors. Additionally, a possibility exists that unauthorized additions,
deletions, and alterations could be made by third parties to the server
materials. Although Christie's Pet Boutique tries to ensure the integrity and the
accurateness of the server materials, it makes no guarantees about their
correctness or accuracy. Before relying on any representation made in any of the
server materials, check with the advertiser of the product or service to ensure
that the information you are relying upon is correct.
Sales Tax Info
Christie's Pet Boutique charges sales tax for merchandise ordered on this Web site
based on the applicable state sales tax rate and the location to which the order
is being shipped. At this time, only residents of California are charged sales
tax.
Shipping Info
Christie's Pet Boutique ships merchandise throughout
the world. Most items are shipped via US Mail First Class.
We charge a flat rate of $6.00 per order, plus $1.00 per item.
Payment Info
If you choose to pay with a credit card, we
accept VISA, MasterCard, American Express and Discover. If you choose to pay
with a check, we accept online e-checks through Paypal. The charge on your card
statement will read "Patchmasters," which is the name of our parent
company.
Payments through Paypal: To pay via PayPal, you will be taken to a page that
is ENCRYPTED using Secure Sockets Layer (SSL) technology. If you already have a
PayPal account, just sign in and complete the transaction. If you have never
paid through PayPal, just click on the button that says "click here" and follow
the instructions to complete the transaction. You will be asked to enter your
credit card information, billing address, e-mail address, and then will be asked
to create a PayPal password. This password will enable you to use PayPal to pay
any vendor that accepts it.
Privacy
Christie's Pet Boutique's use of personal
information that you may submit to Christie's Pet Boutique through this Web site is
governed by the Christie's Pet Boutique Privacy Policy. Any information that you
entrust to us via this Web site will be held in strictest confidentiality. None
of your personal information will be given or sold to any person or business
unless prior authorization has been obtained. We respect your privacy and
appreciate your trust and business. Your name, address, phone number, email
address, etc will not be shared with any third parties.
Terms of Use
This site may contain other proprietary notices
and copyright information, the terms of which must be observed and followed.
Information on this site may contain technical inaccuracies or typographical
errors. Information, including product pricing and availability, may be changed
or updated without notice. Christie's Pet Boutique and its subsidiaries reserve the
right to refuse service, terminate accounts, and/or cancel orders in its
discretion, including, without limitation, if Christie's Pet Boutique believes that
customer conduct violates applicable law or is harmful to the interests of Pet
Crazy Boutique and its subsidiaries.
Our Contact Info
Christie's Pet Boutique
1731 Howe Avenue Suite 556
Sacramento, Ca 95825
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