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Help & FAQS
This is a Quick Guide for Shopping at
Christie's Pet Boutique. For additional or specific
information, please review our
policies and your email order
confirmation.
How Long Will It Take to Get My
Order?
Since this is a specialty store, many
of our items are handmade or are from other small companies who's
quality is put before speed. The average ship time is about 1 to 2
weeks.
What If I Need to Cancel My Order?
You have 24 hours to cancel your order.
You must send your cancellation request via email to
sales@christiespetboutique.com . Once we have begun to process your
order, your order will have to be handled as a return. Our processing
may require shipment from out of state to our location before we
ship to you and we incur costs
before your order is shipped to
you. If your order has not yet
shipped, we may be able to
cancel the order but will assess the appropriate restocking fee.
Cancellation requests may only be made by email.
How Do I Return an Item I Don't
Want?
We accept returns for most items
provided they are in unused condition and returned in the original
packaging with the tags attached. We cannot accept items that have been
in contact with your pet so if you have purchased a pet carrier or pet
clothing, you may want to just do a visual inspection. All returns
require issuance of a Return Authorization (RA) number. Simply email
your request within 15 days. We provide store credit for
all returns subject to a restocking fee. Please see our
policies
page for further information.
How Do I Place an Order Besides on
the Internet?
We accept orders via fax, email or
postal mail. Print your order and provide your payment information.
Please see the
About Uspage for contact information.
How Do I Place a Phone Order or
Speak to a Customer Service Representative?
Since we are primarily internet based,
customer queries are handled primarily by email or through a login
system that allows customers to monitor the status of their account.
Email confirmations are provided to all customers.
Why Shop at Christie's? FREE
Shipping on orders over $50 Satisfaction
guaranteed Safe,
secure shopping